Customer Care Support Center

When should I arrive at the airport?

You should arrive at the airport early enough to check in your bags, go through security controls and get to the boarding gate in accordance with the planned schedules at each airport.

 
Check-in desk

The check-in desk opens 2 hours before the departure of the flight and closes 35 minutes before the flight departure.

At all Italian and Greek airports, the check-in desk closes 40 minutes before the flight departure.

At Palma de Mallorca airport, the check-in desk closes 45 minutes before the flight departure.

 

Country/ Airport        

 Check-in Desk opens

 Check-in Desk closes

Itay and Greece

 2 hours before departure

 40 minutes before departure

Palma de Mallorca 

 2 hours before departure 

 45 minutes before departure

All other Airports

 2 hours before departure

 35 minutes before departure



 

Boarding gate

At Italian and Greek airports, boarding begins 40 minutes before your flight departure and ends 20 minutes before.

At Palma de Mallorca airport, boarding begins 45 minutes before the flight departure and ends 15 minutes before.

At all airports not mentioned above, boarding begins 35 minutes before the flight departure and ends 15 minutes before.


Country/ Airport              

 Boarding starts

Boarding ends

Itay and Greece

40 minutes before departure

20 minutes before departure

Palma de Mallorca 

45 minutes before the departure 

15 minutes before departure

All other Airports

35 minutes before the departure

15 minutes before departure


The boarding time is shown on both your boarding pass and on information screens at the departure gate. We recommend to be at the gate before boarding starts. 



 

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