Customer Care Support Center

Should baby carriages be checked in?

We will need to carry your baby stroller in the hold compartment, so we will need to tag it. Please come to one of our check-in desks and we will get it done.

You will be able to keep using the stroller to the boarding gate, where our staff will take care of it. You will just have to pick it up at the baggage carousel upon arrival. This service is free of charge for babies.

If you have a stroller that meets the carry-on baggage measurements of 50 x 40 x 20 and you would prefer to take it on board instead of checking it, remember that you must choose between bringing the folding stroller or your carry-on baggage. In addition, you may still bring a second bag that measures a maximum of 35 x 20 x 20 cm and must be able to be stowed under the seat in front of you. Both items weighed together cannot, under any circumstances, exceed a weight of 10 kg. As they do not have their own seat on the aircraft, babies will not have the right to bring carry-on baggage
 

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