Customer Care Support Center

How should I request special assistance?

Passengers who require special assistance or suffer from reduced mobility should notify us regarding said requirements at least 48 hours before your flight, in order for us to be able to communicate them to the airport authorities. It is not necessary to carry documentation to prove the need for such assistance.

The airport authorities do not guarantee being able to attend to requests received less than 48 hours beforehand, and therefore if they are not notified with sufficient time, passengers would not be able to fly.

However, and to the extent that it is possible, Volotea will do whatever it can in order to provide assistance to these passengers when boarding and disembarking from their flights. 

If you are going to book your flights by phone, you should communicate your needs to us a the time of making the booking. In any other case, you can request special assistance via our website on the section Special assistance or by calling our Customer Service.

The special services that you can request via the Special assistance section are:

  • Passengers who are blind or who have vision problems.
  • Passengers who have disabilities or hearing problems.
  • Wheelchairs the passenger cannot walk.
  • Wheelchairs for ramps.
  • Wheelchairs for stairs.

These services are subject to availability and will be confirmed at the time of the request via the Special assistance section.

For safety reasons, the number of seats for persons with reduced mobility on board is limited. Please check whether you require special assistance and contact us if you have any doubts. An unnecessary request for assistance could result in one person who does require assistance being left on the ground.

Passengers who have requested assistance should go to the special assistance counter at least 2 hours before their flight departure. Additionally, you should arrive at the boarding gate at least 30 minutes before your flight departs. 

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