Customer Care Support Center

What is the Flex plan?

It's the insurance that allows you to make mistakes!
In the case that an unexpected circumstance arises, or you simply want to change your flight, you can enjoy the benefits of unlimited changes up to 4 hours before the flight departure.
  • You can make unlimited changes (dates/times/routes) up to 4 hours before the scheduled departure of your flight. With Flex you won’t have to pay any change fees (without the Flex plan, the change fee is 50€ for each passenger and flight segment). You will only need to pay the fare difference, if applicable, between the original flight and the new one (note that the price of the optional services may vary too).  
  • If you wish to cancel your ticket, then you will get a refund (except for the cost of the Flex plan and, if applicable, the credit card payment fees) in Volotea Credit. This credit will be saved in your User Profile so that you can use it for future reservations. The cancellation must always be made at least four hours before the scheduled time departure of the first flight (outbound). If the Passenger has already flown one of the flights included in the booking, the other segment cannot be cancelled and refunded as Volotea credit.
Check the price of the Flex plan in the fees table.

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