Customer Care Support Center

What is Volotea Credit?

Volotea Credit is the system used to make refunds with the Flex plan.

Every time you cancel a reservation with the Flex plan, your money will be converted into Volotea Credit (except for the credit card payment fees), which you can use to book another flight.

Please notice that you won't be able to use your Volotea Credit to buy any flights having a promotional fare.

Remember that you must use your Volotea Credit within one year of its receipt, otherwise it will expire.

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