Customer Care Support Center

Do I need a prior validation of my travel document before flying?

When travelling from or to a non-Schengen country, the authorities require prior validation of the passenger travel documents.

Therefore, if you are flying from or to a non-Schengen country, you will have to enter the your document information in advance on our website or provide it at the check-in desk on the day of your flight.
You can add your document information at any time up to 2 hours before flight departure via Manage your Booking > Flight Documentation.

If you check in online for your flight, you must provide it during the check-in process in order to complete the web check-in proccess and obtain your boarding card.

If you are unsure about which documents are required in the country you are travelling to, click here

If you are an Albanian or Moldovan citizen and you're travelling to Italy, click here for more information.


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