Customer Care Support Center

What does special assistance involve?

Passengers who require special assistance must notify us of these requirements at least 48 hours before their journey, to enable us to communicate with the airport authorities. This way, we are able to offer a quality service that guarantees all passengers the chance to enjoy air transport all over Europe, whatever their physical abilities. 

For safety reasons, the number of seats for persons with reduced mobility on board is limited. Please check whether you require special assistance and contact us if you have any doubts. An unnecessary request for assistance could result in one person who does require assistance being left on the ground.

You can request the following special services from the Assistance section:

Blind or partially-sighted passengers.
Deaf or hearing-impaired passengers.
Wheelchairs for passengers unable to walk.
Wheelchairs for ramps.
Wheelchairs for stairs.

During the check-in and boarding process, the passenger will be assisted and accompanied during the entire journey, from the check-in desk, through the security checks and boarding area, all the way to their seat on the plane. They will be assisted with their luggage and personal aids.

On arrival, the passenger will be assisted with disembarkation and collecting their luggage. They will then be accompanied to the relevant meeting point at the airport.

These services are subject to availability, which will be confirmed to you on submitting your request via the Special Assistance section.

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