Customer Care Support Center

What can I do if I am allergic to nuts?

Bear in mind that while we will do everything possible, we cannot guarantee an allergen-free environment on board.
If you have some kind of allergy that may result in an anaphylactic reaction, you should bring your medication in your carry-on luggage along with medical documentation that confirms the need to bring it.
You must inform us at least 48 hours ahead of the expected flight departure time, using our web form , or by telephone using our customer careline, so that we may take the necessary steps to avoid the sale and/or consumption of products that contain nuts aboard, although we cannot guarantee a completely allergen-free environment.
Furthermore, remember that you should inform the cabin crew of your condition upon boarding the aircraft.

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