Customer Care Support Center

How does online check-in work?

Make your check-in on line in 3 easy steps, from your computer or tablet. If you have a Smarphone you can access to our web mobile from any device or download our application for Iphone or Ipad and Android.
If you have purchased a seat, you can download and print your boarding passes as soon as your purchase is complete up to two and a half hours before your flight departure. If you have not purchased a seat, you can get your boarding passes online from 4 days up to two and a half hours before your flight departure.

Step 1 – Your Information
Enter your booking reference number and your e-mail address or last name following this link:

👉 Check-in on line 

Select your flights and enter the names of any other passengers in your party that you want to check in. 

Step 2 – Extra options
You can select your favorite seat or let the system automatically assign you a random seat without cost.

Remember that, if you will try to check-in on line before the 4 days’ time limit, the system will ask you if you want to buy a seat to do it before. If you do not want to buy the seat, be sure to click on "No thanks" in the window that appears at the top of the page.



Step 3 – You can obtain your boarding pass in different formats.
Electronic boarding pass:   

On many routes (see routes here), you can request an electronic boarding pass. You can use the Volotea APP (available for Iphone or Ipad and Android) or access from any device to our mobile website and download the boarding pass in PNG format.


Print your boarding pass:

If you download your boarding pass from a computer in a PDF format you need to print out the document.

Remember that, if you do not have your boarding pass printed or in electronic format and you have not selected the airport check-in service, the cost of obtaining it at the airport check-in desk will be 30 euros.

Online check-in is not permitted in these cases:

  • Passengers who travel with pets or a guide dog.

  • Passengers who have requested special assistance at the airport.

  • Passengers who are traveling with Standby tickets.

  • Passengers who are transporting weapons.

  • Passengers who are traveling from Faro, Oporto, Cefalonia and Tanger (for more information check  Which airports do now allow the online check-in?).

If one of these cases applies to you, please go to the Volotea check-in counters at the airport in order to obtain your boarding pass. 

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